FROM FIRST MESSAGE TO FINISHED JOB

What to expect when you book me

Here is how a job works with me, from your first WhatsApp to the day I finish. If something isn't answered here, send me a message and ask.

Somerset West · Strand · Gordon's Bay · Stellenbosch · Cape Town and surrounding areas

How a job works, step by step

1

Send me a few photos

Send me a WhatsApp with your suburb, what needs doing and two or three photos. Photos help me understand the job and arrive with the right parts.

I only use your photos to quote and plan your job. Please keep people and documents out of them.

2

A site visit and a written quote

I come out, look at the job and give you a written quote with the scope, the cost and the time it will take. It's free, and you're under no obligation to go ahead.

3

The price, and what happens if the job changes

We send a quotation based on the work we have agreed to complete, and we ensure that we stick to this price. Should additional work be needed, we will discuss this with you first, and confirm a quotation prior to continuing.

4

Booking a date

When you accept the quote, I give you a start date. If that date has to move, you hear it from me first.

5

On the day

I'm on every job. Some jobs need more than one pair of hands, so my team may be with me.

6

Clean-up

We will ensure that your property looks better when we have left than when we arrived.

7

Paying for the job

Once the quotation has been approved, we will request the pre-agreed deposit to be paid, with the remainder paid on completion.

8

If something isn't right later

Our work is guaranteed, if you are unhappy with anything that we have done, please give me a call, and I will come and visit you to discuss this further, and put a plan together to ensure every problem is resolved.

Emergencies work
differently

A burst pipe or a flooded floor can't wait for photos and a quote. Call me, don't WhatsApp. I take emergency call-outs day and night across the Helderberg.

064 805 8233

What to do while you wait for me

For everything else, my normal working hours are on the

contact page.

Who comes to your house

Me, every time. On bigger jobs my team comes too.

Landlords and letting agents

We are willing to work while your tenant is at home, or if the house is empty, we will arrange to collect the keys from you, and ensure their safe return once the work has been completed.

Other questions I get asked

Is a small job worth calling about?

Yes. A dripping tap or a door that won't close is exactly the kind of job I'm happy to do.

Can you do several jobs in one visit?

Yes. Send me the whole list with photos and I'll quote it as one job.

Do you charge for a quote?

No. The quote is free and in writing.

Which areas do you cover?

Somerset West, Strand, Gordon's Bay and Stellenbosch, and further afield in Paarl and Cape Town.

Ready to send me your photos?

WhatsApp me a few photos of the job, or call me on 064 805 8233, and I'll arrange a time to come and quote. Quotes are free and in writing.

Servicing:

Somerset West, Strand, Gordons Bay, Stellenbosch, the Helderberg and Cape Town.

Phone / WhatsApp

064 805 8233

General Hours:

Monday - Friday: 07h00 to 16h00

Saturdays: 07h00 to 14h00

Emergency Hours:

24/7 Emergency Callout

1st Call Handyman

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